Shipping & Returns

SHIPPING CHARGES are quoted in your cart, simply add items to your cart and click to view cart. You can then view the postage / freight quotes based on your post code / location.

 

YES WE DO SHIP OVERSEAS!
Small items are quoted automatically and sent with Australia Post world wide.
Larger items may need a custom quote and you should contact us for a quote if the shipping is not calculated during checkout!

 

PLEASE NOTE:

1) Only Australia Post can ship to PO BOX, other couriers cannot ship to a PO BOX address.

2) The package must be signed for upon delivery. Australia Post will leave a card if no one is available to sign for / accept the delivery. They may also leave small parcels in safe to leave places such as your letter box etc.

3) For large items we may use couriers such as Startrack, TNT, Hunter Express, Couriers please and others.

4) Deliveries are ONLY made during business hours, Monday to Friday. 

5) All goods will be checked before despatch and we do not accept responsibility for goods damaged in transit, please choose insurance during checkout or ask for insurance when making your order with our sales staff.


Freight Costs:
Freight charges vary per order based on delivery location and the size of the goods ordered.

We have an electronic system to calculate freight costs by postcode from our Melbourne shop.


AUSTRALIA POST
Australia Post shipping is available for most items, this option will be made available during checkout.

Australia Post orders are dispatched within 4 to 7 Business days each week.
Orders on non-business days will be held for dispatch until the next dispatch truck is available.

If you require prompt delivery please choose Express post and contact us!



Delivery Times:

Australia Post:
Please allow up to 10 business days to receieve your order and we ask that you only contact us with any delivery enquiries after this time has expired.

Goods will be delivered too the address specified by the purchaser between 9am and 5pm Monday to Friday.
If delivery address is business address, please include business / company name.


Pre-Order Items:
Pre order items can usually be dispatched within 3 - 5 weeks from payment date,
however often your order can be dispatched earlier if the parts have come into stock.


Delivery Terms:

Australia Post:
There will only be 1 delivery attempt.
If the parcel cannot be delivered on the first attempt a card will be left in the mail box with instructions on collecting your parcel.
There is no charge for this service.


Shipping Insurance Claims:
Car Shine Pty Ltd. is not responsible for any damage incurred in delivery from our warehouse by common carriers or the delivery company.

Any damage in shipment is the responsibility of the carrier. Accordingly all claims for damage must be made by the purchaser directly to the carrier.

In case of damage, retain all cartons, packaging materials and damaged merchandise for the carrier to inspect.

Never refuse shipment or return it without approval since your right to make a damage claim may be denied by the transit company if you do so.

If the damage is apparent upon receipt, accept the merchandise and note the damage and irregularities (such as crushed, torn or broken packaging) on the freight bill and have the driver sign it as verification.

All parts must be inspected before the driver leaves or else claims can be denied by the transit freight company.

All shipping insurance claims need to be filled within 24 hours of receiving the goods.

Please take a photo of the damaged items and the packaging for claim processing with the freight carrier.
No claims will be accepted past the 24 hour grace period or if the item has been fitted/used or damaged during fitting.

Returns Conditions

Please make sure you are purchasing the correct item, if unsure please ask our sale staff.

If you don't love your purchase with us, simply return it within 30 days of purchase for a full refund of the purchase price. All postage costs are at buyer's expense.

The following conditions apply:

  1. No stock can be returned after 30 days;

  2. Returned stock must be original condition and packaging;

  3. Damaged or fitted stock will not be credited;

  4. Stock returned may incur a 20% Handling and restocking fee;

  5. Shipping charge is non-refundable, freight costs to be paid both ways by the purchaser.